repair reporting form for tenants of
Housing for Women

  name:    
  email:   
  address: 

 description of fault or problem

  
 


  how can we contact you about this?

   email    Telephone   Writing  Any

  telephone number:      
  time we can call you:  

                   

how does this form work?

Complete the form and press the 'send report' button. Your report is then emailed to the HFW maintenance section who will contact you about your report and discuss what action should be taken.

notes on reporting a repair

1. First the maintenance team have to decide whether the reported repair is the responsibility of the association or of the tenant. If the repair is the responsibility of the tenant then the maintenance team may be able to talk you through the problem.
2. If the maintenance staff decide it is the responsibility of HFW they then have to decide how urgent the repair is. A repair can be classified as an emergency (must be remedied within 24 hours), urgent (must be remedied within 7 days) or routine (must be remedied within one month)
3. The maintenance team will then make the necessary arrangements including appointing a contractor and helping the contractor and the tenant to agree a date for the repair. Sometimes the contractor will contact you directly for an appointment.
4. A work order will be sent to you stating who the contractor is and informing you of the classification of the repair.
5. Remember if the repair is classified as routine then up to 28 days can elapse from the date it was reported. Don't be disappointed if you haven't heard from a contractor before that time. Do tell us if you haven't heard by then!
6. After the repair has been completed please return the slip on the work order telling us if the job was satisfactory.

For any other non-repair problems call your housing officer.