list of policies and procedures

• abandoned vehicles
• access to personal information
• anti social behaviour
• code of conduct - board and staff
• code of conduct - contractors
• code of governance
• complaints procedure
• confidentiality
• domestic violence
• emergency procedures
• fraud
• gas servicing
• health and safety
• homeloss and disturbance policy and procedures
• improvements
• insurance cover
• lettings
• maintenance service charter
• planned and major repairs
• racial harassment
• recruitment and employment
• rent arrears
• repairs - tenant's responsibilities
• right to repair
• satellite dishes
• service charges
• tenant consultation
• tenant improvements
• tenant participation
• transfers

Please note: Any use of HFW policies/procedures by third parties is entirely at their own risk. It is the responsibility of the third party user to verify that the policy or procedure complies with current legislation/best practice before relying on it.