code of conduct - contractors

 Housing for Women expects our appointed contractors to:

•  Be courteous, polite and considerate to tenants and their neighbours

•  Be presentable

•  Make telephone appointments promptly within 3 days of issue of work order wherever possible

•  Make appointments to fit in with the tenant's circumstances wherever possible

•  Inform tenants of any delays to appointments/work as they arise

•  Introduce themselves using a company identity card and the HFW work order

•  Present the work order for tenants to sign on completion of the work

•  Use own equipment at all times

•  Clean and tidy site upon completion of work (or daily for ongoing work)

•  Cart away rubbish. Do not use tenants' bins for disposal.

•  Comply with all relevant Health & Safety legislation

•  Adhere to Housing for Women's Equal Opportunities Policy and Harassment Policy

May 2003

Please note: Any use of HFW policies/procedures by third parties is entirely at their own risk. It is the responsibility of the third party user to verify that the policy or procedure complies with current legislation/best practice before relying on it.