You may use the reporting form
to report non-urgent repairs.
notes on reporting a repair
- First the maintenance team have to decide whether the reported repair
is the responsibility of the association or of the tenant. If the repair
is the responsibility of the tenant then the maintenance team may be
able to talk you through the problem.
- If the maintenance staff decide it is the responsibility of HFW they
then have to decide how urgent the repair is. A repair can be classified
as an emergency (must be remedied within 24 hours), urgent (must be
remedied within 7 days) or routine (must be remedied within one month)
- The maintenance team will then make the necessary arrangements including
appointing a contractor and helping the contractor and the tenant to
agree a date for the repair. Sometimes the contractor will contact you
directly for an appointment.
- A work order will be sent to you stating who the contractor is and
informing you of the classification of the repair.
- Remember if the repair is classified as routine then up to 28 days
can elapse from the date it was reported. Don't be disappointed if you
haven't heard from a contractor before that time. Do tell us if you
haven't heard by then!
- After the repair has been completed please return the slip on the
work order telling us if the job was satisfactory.
For out of hours maintenance emergency arrangements please click here
For any other non-repair problems call your housing
officer.
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